Shipping Policy

Effective Date: March 24, 2026

Thank you for shopping with Rotta.

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Returns & Refunds

You may request a return within 14 days of receiving your order. Items must be unused and in original condition.

Once your return is received and inspected, approved refunds will be processed to your original payment method within 14 days.

Return shipping costs are the responsibility of the customer.
However, if the item is defective, damaged, or incorrect, Rotta will cover the return shipping costs.

Please note that certain fees (such as payment processing or transaction fees) may be deducted from the refund amount.

Shipping Time

Delivery times may vary depending on your location. Estimated delivery times:

• Canada: 3–7 business days

• International: 7–15 business days

Delays may occur due to shipping carriers or customs.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on your location and order size.

Tracking

Once your order has been shipped, you will receive a tracking number via email.

Delays & Issues

Rotta is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us at:

support@rotta.ca

We will do our best to resolve the issue.

Contact

If you have any questions about shipping, please contact us at:

support@rotta.ca

Shipping FAQs

How long is delivery?

Shipping usually takes 5-7 business days domestically.

Do you ship internationally?

Yes, international orders may take 10-15 days depending on your location.

Can I track my package?

Once your handbag ships, we’ll email you a tracking number to follow its journey.

What about shipping costs?

Shipping fees vary; you’ll see the exact cost before checkout.

Do you offer expedited shipping?

Yes, expedited options are available at checkout for faster delivery.

What if my package is lost or damaged?

Contact us immediately; we’ll work to resolve issues with the carrier quickly.

Contact Us

Have questions about shipping? Reach out, and we'll get back promptly.