Shipping Policy
Thank you for shopping with Rotta.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Returns & Refunds
You may request a return within 14 days of receiving your order. Items must be unused and in original condition.
Once your return is received and inspected, approved refunds will be processed to your original payment method within 14 days.
Return shipping costs are the responsibility of the customer.
However, if the item is defective, damaged, or incorrect, Rotta will cover the return shipping costs.
Please note that certain fees (such as payment processing or transaction fees) may be deducted from the refund amount.
Shipping Time
Delivery times may vary depending on your location. Estimated delivery times:
- Canada: 3–7 business days
- International: 7–15 business days
Delays may occur due to shipping carriers or customs.
Shipping Costs
Shipping costs are calculated at checkout and may vary based on your location and order size.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Delays & Issues
Rotta is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at:
We will do our best to resolve the issue.
Contact
If you have any questions about shipping, please contact us at:
Shipping usually takes 5-7 business days domestically.
Once your handbag ships, we’ll email you a tracking number to follow its journey.
Yes, we offer shipping to the USA. Delivery typically takes 3–15 business days depending on your location.
Shipping fees vary; you’ll see the exact cost before checkout.